MTN Ghana, one of the leading cellular phone operators, has assured communities in the Eastern Region, especially Tinkong and its surrounding villages, which have problems with the reception of its services that it is working around the clock to resolve the problem.
The company has also indicated that a programme to extend coverage to every community in the region is progressing steadily, adding that even remote villages in Kwahu North (Afram Plains) would be able to access its services.
These assurances were given when some of the senior officials of the company organised Editors’ forum for the heads of the media establishments in the region in Koforidua.
The MTN officials were the acting Senior Manager of Corporate Communications, Ms Efua Falconar, the Quality Assurance Manager of the Customer Care Division, Mr Lawrence Akosen, and the Eastern Regional Radio and Transmission Supervisor, Mr Tigyani Muntaka.
The one-day meeting was to brief the media practitioners about the activities of MTN in the region, with a view to addressing inherent problems, especially the technical aspect to ensure that customers enjoyed quality service.
The company also took the opportunity to brief Editors on some of its new products such as DStv mobile phone, village phones and the one for money transfer.
Addressing the participants, Ms Falconar said the company was determined to further improve its services in the region, stressing that areas not yet covered would be considered to boost economic and social activities.
She stated that the extension of MTN services to remote rural areas, especially in the region, had stimulated productivity, created wealth, increased trade and enhanced the welfare of the people.
To ensure that the living condition of the people was improved, Ms Falconar said the company would not relent in its social responsibility initiatives, and that was why it was helping to improve education and health care in the various communities.
For his part, Mr Muntaka gave a vivid explanation of the poor reception of MTN service in the Tinkong area.
He attributed the problem to its location in a valley and said the company was in the process of locating a new cell site in the area to improve on the reception.
Mr Akosen said a new product, “One World Alliance”, of which one could use one’s MTN mobile service worldwide, would be launched in December, this year.
He also stated that the company was on a test-run of mobile television services, adding that at the moment, 11 television stations could be accessed through the mobile service.
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